If you’re not 100% satisfied with your purchase, you can return ICE water bottles for a refund within 30 days. For refund eligibility, the ICE return policy only asks you to return the unused product in its intact original packaging.

Please contact us by email at support@icethermos.com to initiate your water bottle return. Once we’ve processed your return, a refund will be issued to the card used for the purchase. Please note: return shipping costs are non-refundable.

 

Shipping

Please allow 1-2 business days for order processing. Once your order is processed, our shipping rates are simple:

The ICE free shipping policy includes 1–2 business days for processing.

 

How Do I Track My Order?

Once your order is shipped, we will share shipping and tracking information via email. You can then use the tracking number to get updates from the carrier. If you have questions about your order status please email us at support@icethermos.com

 

Do You Ship to P.O. Boxes?

We do not ship to P.O. boxes at this time.

 

Can I Ship My Order to Someone Else?

Absolutely! During the check-out process, you will be asked to provide your desired shipping address which can be different from your billing address.

 

Can I Cancel My Order or Change My Address?

No, you cannot cancel your order or change your address once it is submitted. However, if you are not 100% satisfied with your purchase, you can return it for a full refund within 30 days as long as the product is unused and in its original packaging.

We unfortunately do not make order changes or do exchanges.

 

Returns

What are your Return Policies?

If you do wish to return your purchase, please return the products unused with original packaging for a full refund minus the shipping return cost. We unfortunately do not offer exchanges.

To request a return label please email us at support@icethermos.com with the following details: 

• Reason for the return 
• How long have you had the item
• Item(s) needing to be returned
• Order number 
• Full name on the order

Please allow for 5-7 business days after the product is returned for a full refund.

For return shipping, we do not offer return shipping labels. To initiate a return, please email our team at support@icethermos.com and we will provide the next steps for you.